Frequently asked questions

We Are Energy is a new green energy services co-operative, designed to give every household the opportunity to generate, store and control their own renewable energy at no upfront cost.
If you have any more questions don't hesitate to Contact Us

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Save 16 tonnes of CO2 over the first 10 years.


Frequently Asked Questions

A: You’ll need to be in one of the areas of the country that we are working in - at the moment that includes the London, Bristol and Brighton areas. And from next year we’re hoping to be nearly everywhere in the UK - England, Scotland, Wales and Northern Ireland. There are some minor exceptions where we can’t yet connect you.

A: Yes. At the moment we are only signing up customers with dual fuel bills - so you’ll need to use both electricity and gas in your home or building. You’ll also need to have access to a roof space of 25- 30 square meters in size that can take a minimum of 12- 16 panels (our standard 4kW solar system has 14 panels) facing south or west. And space for the battery and controller, these can usually be fitted inside or outside in a garage or loft or under the stairs.

A: Yes, the contract with you needs to ensure that we are able to access the system equipment so that we can make sure that it is operating and delivering the most efficient service for you and to carry out any necessary maintenance. We are not expecting this to be a regular thing and have planned for around 3 visits in the 10 year contract period. These visits will only happen with appointments arranged when it’s convenient with you of course.

A: You pay for the energy you use based on our tariff for the region you live in. Remember we only supply 100% renewable electricity and at least 10% green gas. And all your gas is carbon offset too.

Whilst you are in your contract period, with our price promise guarantee, that means you’ll pay up to 15% less than the UK average combined dual fuel bill - as published by Ofgem - for your electricity and gas. We’ll work out a flat monthly rate based on your current usage, so you should see an instant saving once everything has been installed and switched over.

After your contract has finished you’ll continue to pay for the gas you use at our discounted rate but you’ll pay nothing for the electricity you use that’s generated by your system and you'll only pay for any extra electricity you use that's not generated by your system. The extra electricity that we deliver to you will mainly be delivered to your home at off-peak times and you’ll only pay off-peak rates for that - these are on average about 40% less than peak rates. There may be rare times when we have to provide you with electricity at peak times and if that’s the case we’ll charge you at the standard tariff rate you’ve been paying previously.

For example, after your 10 year contract has finished, your total bill for both gas and electricity will be more than 45% less than the average overall dual fuel bill - this includes an electricity bill which is up to 75% less.

By the end of the contract we calculate savings of over £1500.

And after 20 years savings of over £15,000.

(Based on a London customer consuming 3,800kWh electricity and 15,000kWh gas in the first year, assuming bills rise by inflation at 3% per year and whose consumption stays the same for gas and rises 1.5% per year for electricity with an average 9.64% price promise discount applied every year).

A: You can sell your home at any time. An improved EPC rating, lower energy bills and sustainable living are attractive to house buyers. We can arrange to transfer the service to the new owner. Or you can buy it outright to add additional value to your home as it’ll generate free electricity for the new owners. Or for a small fee we can move it to your new home if you’d like to keep the system and continue the contract term. Or we can also remove it at a smaller cost than you’d pay to buy it outright, again this will depend on how long you’ve been a customer.

A: There is a contract of 10 years with us for the installation of the system with no upfront cost. Should you wish to terminate the contract early, we can remove the system from your home, at a cost dependent on how much of your contract has elapsed.

A: The price will depend on how much longer the contract has left to run. We will advise you once you contact us.

A: You don’t need to. If you have a mortgage, we’ll contact your provider to secure their permission.

We will provide you with a bill which you’ll pay by direct debit every month. You’ll know what the bill is 10 days before the payment is taken.

A: Installing our system is a fairly simple process. From start to finish, it usually takes just one or two days to fit the solar panels, inverter, meters and battery. A team from our local trained and qualified installation partners will oversee the entire process, including the positioning and removal of scaffolding if it’s needed.

A: Once the period of your contract is up, ownership of the equipment will be transferred to you. The solar panels we install have a performance warranty of 25 years, so you’ll still be able to generate clean, renewable energy for many years to come. The energy they generate is yours to use in your home at no cost from this time on.
Any extra electricity you need - during the darker months - will mainly be imported by your system at off-peak times and you’ll be charged at the discounted end of contract off-peak rate which is normally at least 40% less than the average peak rate UK price. You’ll continue to pay for the gas we provide with the same price promise tariff.
You’ll also get given shares in the business you’ve helped make based on your bills to date and your continued fuel use. And you'll be eligible for dividends and rebates on the energy you put back into the system.

A: When you choose to join us as a customer, you will be required to sign a number of documents allowing us to contact your mortgage provider if you have one, secure a lease for your roof and set up a direct debit for your electricity payments. If you’re unsure about anything, we recommend speaking with a qualified solicitor.

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